STORE POLICY

Privacy & Security

theGunGuy.com greatly respects your privacy and personal information. At the end of the day we are also consumers and understand the importance of confidentiality.
  • We will not sell, rent, lease or share your personal information to others.
  • No third parties have the ability to access your personal information through theGunGuy.com
  • Unsubscribing within your account profile will eliminate your email from sales related emails including newsletters, promos, and deals

All payment information is 100% secure. theGunGuy.com does not store any payment information on our website or database. All payments are funneled through a secure gateway that specializes in safety and PCI compliance. During this process, Secure Sockets Layer (SSL) encryption is used to transfer sensitive data. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. We are dedicated to providing a safe, and friendly environment for you to shop in. If you have any questions or comments at all please feel free to reach out to us here.

Legal

You must be 18 or older to legally purchase a long gun and 21 or older to purchase a handgun. Please do your legal homework! All states have different (and some very specific) gun laws. In addition to state laws, certain people have more or less restrictions placed on them (special permit holders and Law Enforcement). Ultimately it is your responsibility to understand your states laws and how they affect your ability to take possession of a certain firearm. In the event that you purchase a gun which cannot be transferred to you, you will be subject to a 15% restocking fee upon return.

If you are unsure about a firearms compliance in your jurisdiction, consult your local FFL dealer, State Police or both.

Shipping & Delivery

At this time we only operate in the U.S. and will not ship/sell items outside of the U.S. We will use a combination of shipping carriers depending on the type of item purchased as well as the State the item is being shipped to. Most handguns are shipped 2nd Day Air, with all other items typically shipped Ground.
  • Free shipping applies only to the lower 48 States. Please contact us if you reside in AK or HI
  • Complementary insurance is provided on all items

Federal law requires us to have a current copy of your dealer’s FFL on file. Failure to provide a valid FFL in 14-days can result in the order being canceled. We will attempt to contact you beforehand, however we reserve the right to cancel the order after two weeks.

Payment & Pricing

We take all major credit cards, American Express, Discover, Mastercard and Visa. In the event that your card is declined, we will attempt to contact you before canceling the order entirely. If paying with cash/check/money order please note that your order will not ship until payment is received. Please note we are not responsible for lost payments if paying by mail. For more information on our available payment methods, please see this page.

All of our pricing and inventory quantities are updated on an automated basis. While this is great because it allows us to consistently offer the lowest price, it can occasionally cause errors. In the event of an error, we reserve the right to cancel any related orders. Before we attempt to collect any payments, all orders are reviewed and approved by real live humans. This means that your card will not be charged due to a mistake on our end.

Since our prices fluctuate based on our costs, it is possible that an item may be available for a lower price after your purchase. We do not offer any refunds for the difference. We give our customers the best price possible at the time of purchase. There are countless variables in our purchasing and rest assured that it will always be to the customers benefit.

Cancellation & Returns

We will always do our best to cancel an order at no charge provided that it is a prompt cancellation. We know customers expect their firearms as quickly as possible and as a result, we do our best to immediately fill orders. Please let us know ASAP if you need to cancel an order. Once an order ships, it will be subject to a 15% restocking fee.

Do not attempt to return an item without first receiving authorization from us! Please /contact-us/ and include the Item # and your Order # in the message. The address for returns:

ATTN: Returns
theGunGuy.com
2332 Route 300
Wallkill, NY 12589

Returns on firearms that have been transferred to you will not be permitted. Firearms are unique in that once they are transferred, they are considered used, regardless of whether or not they have been fired, unpackaged etc. It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting possession.

We do understand that some manufacturer defects may not be identifiable upon initial inspection, however by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy).

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